Terms of Service

Version 2026-09-14 · Effective 14 September 2026

1. Agreement

These Terms are between you and Siyazen, whose details are in section 12. By creating an account you agree to them and to our Privacy Policy. Your account records which version of each document you accepted, so what you agreed to can always be established exactly. If you don't agree, don't create an account.

2. The service

Siyazen lets you upload documents, build an AI assistant whose answers are grounded in them, and embed that assistant on your own website as a chat widget. It answers from the documents you provide.

We don't warrant that its answers are accurate, complete, or suitable for any particular purpose. It is a language model working from your material, and it can be wrong. You are responsible for reviewing what it tells your visitors, and for not using it where a wrong answer would cause harm — medical, legal, financial or safety-critical advice, for instance.

3. Your account and widget keys

You are responsible for the confidentiality of your credentials and for all activity under your account.

Widget keys are public by design — they appear in your website's page source. They are protected by a domain allowlist and rate limiting rather than by secrecy, and configuring that allowlist is your job. A key left open to any domain can be used by anyone, and the messages it answers are billed to your wallet.

4. Visitor data: your responsibilities and ours

This section matters more than its length suggests. When you embed the widget on your site, you are the Data Fiduciary for the personal data your visitors provide, and we act as your Data Processor. Sections 4.1 and 4.2 together form the processing contract required by Section 8(2) of the Digital Personal Data Protection Act 2023.

4.1 What you are responsible for

• Giving your visitors a lawful notice at the point of collection, and obtaining their consent where the law requires it. We provide the mechanisms — a privacy policy link and a required consent checkbox on the lead form — but the notice text, the consent wording, and the policy itself are yours to author and to stand behind.
• Responding to your visitors' access, correction and erasure requests. We will assist you.
• Telling your visitors how long their conversations are kept. Our schedule is in the Privacy Policy — chat transcripts are destroyed 90 days after the conversation — and the notice you give needs to be consistent with it, since you are the one giving that notice.
• Not uploading documents, or configuring your assistant to collect information, that you have no lawful basis to process.

4.2 What we commit to

• We process visitor personal data only to provide the service to you, and only on your instructions — never for our own purposes, and never to train models.
• We keep it confidential and apply the security measures described in our Privacy Policy.
• We engage sub-processors only for the purposes listed in that policy, under equivalent obligations.
• We will notify you without undue delay if we become aware of a personal data breach affecting your data, with what we know at the time.
• We delete chat data on a fixed schedule rather than keeping it indefinitely: transcripts and unanswered-question records stay visible in the product for 60 days, and are destroyed permanently 90 days after the conversation, archived copies included. This is automatic and applies to every account — export anything you need to keep before then, because we cannot recover it afterwards. Captured leads are not deleted on this schedule; they remain yours until you delete them.
• Billing and usage records outlive the transcripts they relate to. When a conversation is deleted we keep its date, the account and what it cost, because we have to be able to account for what we charged you — but not the messages.
• On termination we delete your data as described in section 10.

5. Acceptable use

You must not use the service to:

• Upload content you don't have the right to use
• Collect personal data deceptively, or for a purpose you didn't disclose
• Attempt to circumvent rate limits, billing, domain restrictions or account isolation
• Generate unlawful, harmful or deliberately misleading content

We may suspend an account that breaches this section, with notice where it's practical to give it.

6. Fees, wallet and subscription

The service is prepaid. A subscription gates document uploads, and a wallet balance pays for the messages your assistant answers. Both are charged in Indian rupees.

Current prices are shown on your billing page before you pay. At the time this version was published, the subscription is ₹500 per 30-day period covering up to 25 document uploads, and answered messages are ₹1 each.

A few consequences worth stating plainly:

• The assistant needs both an active subscription and a positive wallet balance. If either lapses it stops answering until you restore it.
• There is no auto-renewal. Renewing starts a fresh 30-day period from that moment — any days left on the current one are not carried over.
• Deleting a document doesn't give back its upload allowance for the period. The allowance counts uploads processed, not documents currently stored.
• We apply per-session daily caps and rate limits to contain abuse. They aren't a service level, and we may adjust them.

Prices are exclusive of GST. Where GST applies it is added on top and shown on the invoice or receipt issued for each payment. We may change prices with at least 30 days' notice; a new message price applies to messages answered after it takes effect, including messages paid for from a balance you loaded earlier.

7. Refunds

Payments are not refundable. Subscription fees and wallet top-ups are prepaid and are not refunded, in whole or in part, including where you stop using the service mid-period or close your account with an unused balance. An unused wallet balance lapses when the account is closed.

Two things this doesn't cover: we will always correct a payment taken in error — a duplicate charge, or a charge for something you didn't buy — and nothing here limits a refund you are entitled to under Indian law.

Because of this, top up in the amounts you expect to use rather than in large advances.

8. Availability

The service is provided on an "as available" basis. We don't commit to any uptime level and offer no service level agreement. We may suspend the service for maintenance, and will try to give notice where a suspension is planned.

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, loss of business, or loss or corruption of data arising from your use of the service.

Our total liability for all claims is capped at the fees you paid us in the three months before the claim arose.

This cap does not apply to fraud, wilful misconduct, or any liability that cannot lawfully be limited. It is also a limit between you and us only — it does not affect penalties either of us may owe the Data Protection Board of India, which are set by statute regardless of what a contract says.

10. Termination

You may stop using the service at any time. We may suspend or terminate an account that breaches these Terms.

To close your account, email info@siyazen.com. We'll delete your documents, conversations and captured leads within 30 days of the request. Export your leads first — the dashboard offers a CSV download, and once the data is deleted we cannot recover it. Any remaining wallet balance lapses, as set out in section 7.

11. Changes to these Terms

Each version is published at a permanent, dated address and is never edited after publication. We'll tell you before any material change takes effect. Continuing to use the service after that point means you accept the new version.

12. Governing law and contact

These Terms are governed by the laws of India, and the courts at Nagercoil, Tamil Nadu have exclusive jurisdiction over any dispute arising from them.

Siyazen
6-125-6, Vasanth Nagar, Ootuvalmadam
Nagercoil - 629002, Kanyakumari
Tamil Nadu, India
info@siyazen.com